1. Who this policy covers
This policy explains how Mini NOVA and deskwithnova.com handle personal information. The legal operator is NOVA ENTERPRISE LIMITED, a New Zealand limited company (NZBN 9429052611193), trading as NOVA. References to “NOVA”, “Mini NOVA”, “we”, “us” or “our” mean that operator.
We operate from New Zealand and aim to handle personal information in accordance with the New Zealand Privacy Act 2020.
2. What Mini NOVA collects
Depending on how you use Mini NOVA, we may process:
- account information such as your email address and account identifier;
- subscription, plan, billing-status and usage information;
- device or installation identifiers used to maintain a secure Mini NOVA session;
- the question you type, recent Mini NOVA conversation context, and a screenshot of the screen selected for the question;
- technical information needed for security, rate limiting, reliability and troubleshooting.
3. Screen capture and AI processing
Mini NOVA does not continuously record your screen. A fresh screenshot is captured when you submit a screen question. The screenshot, your question and limited recent conversation context are transmitted to the Mini NOVA service so an AI model can analyse what is visible and return an answer.
Screens can contain personal, confidential or third-party information. You are responsible for deciding what is visible before submitting a question and for having authority to share that information. Avoid submitting passwords, authentication codes, financial account numbers, highly sensitive personal information, or information you are not permitted to disclose.
4. Why we use information
We use information to provide and secure Mini NOVA, authenticate accounts, answer screen questions, maintain conversation context, enforce trial and plan limits, process subscriptions, prevent abuse, troubleshoot failures, and improve service reliability.
5. Service providers and overseas processing
Mini NOVA relies on specialist service providers for functions such as AI processing, authentication/database services, payments and cloud hosting. These currently include OpenAI, Supabase, Stripe and Render. Information may therefore be processed outside New Zealand as part of providing the service.
We assess our handling of personal information and service-provider arrangements against applicable New Zealand privacy requirements, including requirements relevant to overseas processing and disclosure.
6. Payment information
Paid subscriptions are processed by Stripe. NOVA does not need to receive your full payment-card number in order to provide Mini NOVA. Stripe may collect payment and billing information under its own privacy terms.
7. Retention and security
We keep personal information only for as long as reasonably required for the purpose for which it was collected, our legitimate operational needs, or applicable legal obligations. Mini NOVA does not provide a screenshot-history feature, but information submitted for processing may be handled by our service providers in accordance with their applicable service terms, settings and retention practices.
We use reasonable technical and organisational safeguards, but no internet or software service can guarantee absolute security.
8. Access, correction and privacy requests
You may have rights to request access to or correction of personal information we hold about you. You may also raise a privacy concern with us. Contact NOVA through deskwithnova.com. We may need to verify your identity before acting on a request.
9. Changes to this policy
We may update this policy as Mini NOVA develops or our legal and service-provider arrangements change. The latest version will be published here with an updated date.