Terms of Service

1. Agreement and provider

These Terms govern your use of NOVA’s services, including NOVA accounts, Gnomon and NOVA ONE. They are provided by NOVA ENTERPRISE LIMITED, a New Zealand limited company (NZBN 9429052611193), trading as NOVA.

By creating an account, buying a plan or credit, or using a service, you agree to these Terms and our Privacy Policy.

2. What our services do

NOVA ONE is an AI caller and receptionist: it makes calls from call lists you approve, answers calls, and records transcripts, leads and tasks. Gnomon checks AI texts and decisions against your facts and rules. Both use AI, which can make mistakes, so check important results before you rely on them.

3. Your responsibilities when calling with NOVA ONE

NOVA ONE is built to call lawfully and politely: it says it is a digital assistant, only states facts you approve, keeps to your calling hours and daily limits, needs a named person to approve each number, and honours your do-not-call list. You remain responsible for your calls. In particular, you must:

• only upload numbers you are allowed to call, and only call for a lawful business purpose;
• make sure the facts you approve about your business are true and up to date;
• follow the laws that apply to your calls, including the Fair Trading Act 1986 and the Privacy Act 2020;
• respect every request not to be called, and not remove numbers from your do-not-call list without the person’s agreement;
• not use NOVA ONE to mislead, harass or pressure anyone, or to call emergency services.

4. Acceptable use

You must not:

• use our services for unlawful activity, or to infringe anyone’s privacy or intellectual property;
• attempt to bypass usage limits, security controls, approvals or authentication;
• reverse engineer, disrupt, overload or misuse the services except where the law expressly allows it.

5. Plans, credit and billing

NOVA ONE plans are monthly subscriptions with a call-minute allowance, priced in New Zealand dollars plus GST. There are no charges for extra minutes: when the allowance is used, calls pause as set out on the pricing page. Gnomon live keys use prepaid credit. Prices are shown before you buy. By starting a plan you authorise the recurring charge until you cancel.

6. Cancellation and plan changes

You can cancel a plan at any time by emailing admin@deskwithnova.com or through your account where available. Unless we say otherwise when you cancel, cancellation takes effect at the end of the current billing period and you keep access until then.

7. Refunds and New Zealand consumer rights

Nothing in these Terms excludes rights that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Where you acquire our services for the purposes of a business, you agree the Consumer Guarantees Act does not apply, to the extent the law allows.

A change of mind does not by itself create a refund right unless the law requires it or we offer one.

Founding 10 promise. If you are one of the first ten businesses on a paid NOVA ONE plan, and NOVA ONE has not booked you a job in your first paid month, or you are not happy with how it handled your calls, email admin@deskwithnova.com within 14 days of the end of that month and we will refund that month’s plan fee to the card you paid with. It applies once per business and covers our plan fee only, not amounts you pay others, such as your phone provider.

8. AI outputs and important decisions

AI can make mistakes. Our services are not a substitute for qualified professional advice in medical, legal, financial or other high-impact matters. You remain responsible for reviewing results and deciding what to do.

9. Availability and updates

We may maintain, update or temporarily suspend parts of our services for security, reliability or improvements. We do not promise uninterrupted availability.

10. Intellectual property

NOVA and its licensors keep their rights in the services, software, branding and website. You keep your rights in the content you provide, and give us permission to use it only to provide the services to you.

11. Liability

To the maximum extent the law allows, NOVA is not responsible for losses caused by your misuse of the services, your calls or call lists, your failure to check an AI result before acting on it, or events outside our reasonable control. Nothing here limits liability or rights where that would be unlawful.

12. Suspension and termination

We may suspend or end access where reasonably needed to protect the services or others, deal with fraud, complaints about calls or security risks, meet legal requirements, or deal with a serious breach of these Terms. You may stop using our services at any time.

13. Governing law and changes

These Terms are governed by New Zealand law. We may update them as our services change. Material changes apply from the date they are published here.