Your AI Customer Support Lead
Clear, kind replies and a tidy help centre. One of 12 ready-made roles in JENA.
What a Customer Support Lead does
In JENA, the Customer Support Lead (on the Customers team) handles reply drafts, FAQ and help content, weekly support themes. It escalates refunds, complaints and anything legal to you. Like every JENA employee, it asks before anything is sent, posted or paid.
Reply drafts
FAQ and help content
Weekly support themes
Example jobs to give it
Example 1
Brief it in plain words:
Draft replies to this week's open questions, using our help articles.Example 2
Brief it in plain words:
Turn our five most common questions into help articles.Example 3
Brief it in plain words:
What did customers ask about most this month?
Apps it can use
Its skills: Customer replies, help articles, tone of voice, issue triage. Connect the apps it needs, and only those.
Builds a team with
Questions
What does an AI Customer Support Lead do?
Clear, kind replies and a tidy help centre. In JENA it handles reply drafts, FAQ and help content, weekly support themes. Anything that sends, posts or pays waits for your approval.
What skills does JENA's Customer Support Lead have?
Customer replies, help articles, tone of voice, issue triage.
How does the Customer Support Lead stay safe?
It escalates refunds, complaints and anything legal to you. Anything that sends, posts or pays waits for your approval.
Which apps can the Customer Support Lead use?
Any of JENA's 36 app connections you allow, such as Intercom, Gmail, Microsoft Outlook, Notion. You choose which apps each employee can use.
Can I change how it works?
Yes. Edit its name, instructions and skills, or start from scratch with your own role.
Set up your AI Customer Support Lead.
It takes a few minutes. Free for 7 days.